Frequently asked questions

Step 1

Visit the “GET STARTED” page and select any plan(s) that best fits your lifestyle goals.

Step 2

Choose your delivery date and the number of meals.

Example
Monday Delivery - 1 week/10 meals = 10 meals will be delivered.

You won’t be locked in a subscription, however, this option can be selected manually at checkout page

Step 3

Select the meals you want from the menu, select quantity and add to the cart ( located as list view on the right side of the page )

Step 4

When all done, the next page is focused on add ons, Snacks, Juice, Hummus, Etc...

Then simply checkout just like any online order.

We take orders 7 days a week. Sunday - Sunday.
  • Orders placed Sunday - Thursday will be delivered on Sunday morning 9:00 AM - 3:00 PM.
  • Orders placed Friday - Saturday will be delivered on Monday 5:30 PM - 9:00 PM.
  • Orders placed on Sunday will be delivered the following Sunday.

Our delivery radius is 19 miles from downtown Portland.

Our route includes: Vancouver, Beaverton, Hillsboro, Tigard, Lake Oswego, Gresham, Oregon City, Clackamas, Happy Valley, and more.

If the delivery range is out of your area, please email us at [email protected] to coordinate a pick-up/drop-off location.

Pick ups are available at Kaah-Market in Portland Mercado 7238 SE Foster Rd, Portland, OR 97206, if you’re picking up, make sure to use promo code PICKUP at checkout. We will text you during delivery date, to notify your meals are ready to be picked up.
Super fresh! We purchase all of our locally sourced ingredients a day or two before the big prep/cooking days!

Cooking and prepping takes place at Portland Mercado in Portland, OR.

The kitchen is licensed through the Oregon Department of Agriculture.

Our food is always fresh and never frozen. Meals may be frozen after they are received, we recommend to eat fresh but freezing is an alternative to make sure they don’t go bad if not consumed within 5 days.

Yes! Store the meals in cold temperature to maintain freshness. They last 5 - 7 days after delivery if refrigerated properly. Please make sure your meals are refrigerated immediately after they are received to preserve freshness.

We encourage a “pan stir fry” method since it preserves more nutrients.

If you are using a microwave, then remove the plastic lid, place veggies on top, and microwave for 1.5 - 2 minutes.

Step 1

Email your meal plan to [email protected]

Step 2

Include your name and phone number.

Step 3

Include the total amount of meals needed per week.

Step 4

We will reply to your email within 24 hours and may call you if we have more questions.

No, but it is our mission is to help you be healthier and achieve your goals while saving you the time of cooking as well as money.

However, signing up for a weekly membership is available at checkout!

Currently working on this process, once done we will post the steps below. Thank you for your patience.

Sorry to see you go, enable to make refunds work, we ask for a (5) day notice prior to your next order to make cancellations on any meal plan.

All customer actions are completed by the customer online. Any PDX Meal Prep team members are here to help with the online ordering process but cannot make changes to a customer account.

We can guarantee a response for any attempt(s) to contact us. We will do our best to assist you.

Please allow: One (1) business day by e-mail; and twelve (12) hours by phone.

Regular business hours Tuesday to Saturday, 9:00 AM - 8:00 PM.

It is further understood and agreed that all food shall be consumed at the customer’s sole risk at the time that any meal or snack is eaten regardless the product. Meals have a “best by date” on the labels. Improperly eaten, stored, (under)cooked food, and the method in which food is consumed is at the customer’s sole risk. It is also clearly understood that this agreement is not assignable or transferrable by customers. No privileges, rights, or plan credit granted by a customer (except gift certificates) can be transferred.

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