Frequently asked questions

Yes! Store the meals in cold temperature to maintain freshness. They last about 5 days after delivery if refrigerated properly. Please make sure your meals are refrigerated immediately after they are received to preserve freshness.

If there is a change of address to your order or subscription, please notify us by sending an email to [email protected]. Please include name, order number, and new address.

Our food is always fresh and never frozen. Meals may be frozen after they are received, we recommend to eat fresh but freezing is an alternative to make sure they don’t go bad if not consumed within 5 days.

Once your subscription has gone through, you will have access to it through your account. You log in through our website and this will allow for any modifications on the meals you would like to receive. If there are any questions or special requests, please email [email protected] so we can further assist you.

We encourage a “pan stir fry” method since it preserves more nutrients.

If you are using a microwave, then remove the plastic lid, place veggies on top, and microwave for 1.5 - 2 minutes.

Step 1 Visit the “GET STARTED” page and select any plan(s) that best fits your lifestyle goals.

Step 2 Choose your delivery date and the number of meals.

Example Monday Delivery - 1 week/10 meals = 10 meals will be delivered.

You won’t be locked in a subscription, however, this option can be selected manually at checkout page

Step 3 Select the meals you want from the menu, select quantity and add to the cart ( located as list view on the right side of the page )

Step 4 When all done, the next page is focused on add ons, Snacks, Juice, Hummus, Etc...

Then simply Checkout just like any online order.

Our delivery radius is 19 miles from downtown Portland.

Our route includes: Vancouver, Beaverton, Hillsboro, Tigard, Lake Oswego, Gresham, Oregon City, Clackamas, Happy Valley, and more.

If the delivery range is out of your area, please email us at [email protected] to coordinate a pick-up/drop-off location.

Step 1 Email your meal plan to [email protected]

Step 2 Include your name and phone number.

Step 3 Include the total amount of meals needed per week.

Step 4 We will reply to your email within 24 hours and may call you if we have more questions.

We currently have the option to sign up for a weekly subscription through our website. Your meal subscription will be automatically renewed every week. You can edit your meal selection through your account on our website.

We're genuinely sorry to hear you're considering a change, but we understand that life happens. In the spirit of well-being and ease, we kindly request a 5-day notice prior to your next scheduled delivery to cancel and process a refund for any meal plan. Please note, for any changes or cancellations made within 24 hours or less of your next delivery, we won't be able to issue a refund.

All customer actions are completed by the customer online. Any PDX Meal Prep team members are here to help with the online ordering process but cannot make changes to a customer account.

We can guarantee a response for any attempt(s) to contact us. We will do our best to assist you.

Please allow: One (1) business day by e-mail; and twelve (12) hours by phone.

Regular business hours Tuesday to Saturday, 9:00 AM - 8:00 PM.

It is further understood and agreed that all food shall be consumed at the customer’s sole risk at the time that any meal or snack is eaten regardless the product. Meals have a “best by date” on the labels. Improperly eaten, stored, (under)cooked food, and the method in which food is consumed is at the customer’s sole risk. It is also clearly understood that this agreement is not assignable or transferrable by customers. No privileges, rights, or plan credit granted by a customer (except gift certificates) can be transferred.

System will prompt you with two available delivery dates to choose from. In order to order for same week Sunday, orders must be placed before Thursday at 5pm. In order to order for closest Monday, orders must be placed on Saturday before 11:59pm. Available delivery dates are shown when choosing a delivery date.

Cooking and prepping takes place in our kitchen located in NE Portland, OR.

The kitchen is licensed through the Oregon Department of Agriculture.